Refund policy

Return & Refund Policy – NexPhone.store

Last Updated: August 25, 2026

We want you to be satisfied with your purchase from NexPhone.store. If you receive an eligible product that is defective, damaged, incorrect, or otherwise qualifies under this policy, you may request a return or refund.

Return Period

Return requests should generally be submitted within 14 days of delivery.

To request a return, contact:

Email: support@nexphone.store

Please include your order number, reason for the return, and photographs or videos when applicable.

Eligible Returns

Products may be eligible for return if:

  • The product arrived damaged or defective.
  • You received the wrong product.
  • The product is materially different from its description.
  • The item qualifies for return under applicable consumer protection laws.

Return Conditions

Returned products should, where applicable:

  • Be unused or in original condition.
  • Include original packaging and accessories.
  • Include all relevant parts and documentation.

Certain products may not be eligible for return, including items that are damaged after delivery through misuse, abuse, accidental damage, unauthorized modification, or normal wear and tear.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us as soon as possible at support@nexphone.store with photographs/videos of the product and packaging.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method. Processing time may vary depending on your payment provider or bank.

Return Shipping

If the return is due to our error, such as receiving a defective, damaged, or incorrect item, we may cover reasonable return shipping costs.

For other returns, the customer may be responsible for return shipping costs where permitted by applicable law.

Exchanges

If an item is defective, damaged, or incorrect, we may offer a replacement where available. If a replacement is unavailable, an eligible refund may be provided.

Cancellation

If you wish to cancel an order, contact support@nexphone.store as soon as possible. Orders that have already been processed or shipped may not be cancellable.

Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.