Shipping policy
Shipping Policy – NexPhone.store
Last Updated: August 25, 2026
NexPhone.store aims to process and deliver orders as efficiently as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may be longer during holidays, sales, promotions, or periods of unusually high order volume.
Delivery Times
Estimated delivery times depend on the destination, shipping method, product availability, and carrier.
Typical delivery estimates will be displayed during checkout or communicated with your order confirmation.
Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Weather
- Customs procedures
- Incorrect or incomplete addresses
- Public holidays
- Unexpected logistical issues
Shipping Charges
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the package.
Incorrect Address
Customers are responsible for providing an accurate delivery address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Lost or Delayed Packages
If your package appears significantly delayed or is marked as delivered but cannot be located, contact us at:
We will work with the relevant delivery provider to investigate the issue.
International Orders
International orders may be subject to customs duties, taxes, import charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges may be the customer's responsibility